Tenant Information


Condition Report

An original condition report and a copy of the condition report will be provided to the tenant at the commencement of the tenancy. The tenant is required to sign the condition report and return it to our office within three business days of taking possession. Note: Tenants can make additional comments on the condition report where necessary. If you neglect to return a signed copy of this report, you could forfeit your right to object if there is a disagreement at the end of your tenancy.



It is the tenant’s responsibility to report any maintenance required to the agent. This should be put in writing with a Maintenance request form or by email to the agent. In the event of an urgent repair (such as a gas leak or a burst hot-water system) please contact our office and you will be provided with the necessary information. Should you have an after hour urgent repair an answering service will provide you with contact details for relevant trades people.


NOTE:  If a tenant personally arranges repairs without the approval of the Landlord/Agent then that tenant can be responsible for payment of the invoice.



No pets are allowed at a rented property unless you have written permission from the landlord.

Note: A dog clause in the lease agreement is considered as written permission.


Services / Connections 

As a tenant it is your responsibility to have electricity, gas, water usage and telephone connected to the premises under your name and to have all accounts finalised upon vacating the premises.


Should you choose, we can assist in this process by introducing you to FastConnect who offer a free connection service for tenants.


Please note: It is the tenant’s responsibility to ensure the main power is switched off prior to the power being transferred into the tenant’s name, and the tenant cannot have possession of the property until 9:00am on the tenancy commencement date.


Paying Rent

It is the tenant/s legal responsibility to the landlord/agent to pay rent using the appropriate method/s. The rent must be paid in full, on or before the due date each month.

Now Property Management offers a range of convenient payment options using the DEFT system.

Now Property Management does not accept cash payments for security reasons.


Rent Arrears

If you are having difficulty paying your rent, always contact your property manager to discuss. Failure to do this may result in legal action.



Now Property Management strongly recommends all tenants to arrange adequate contents insurance for their possessions.

It is not your landlord’s responsibility to insure your possessions. Should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages, etc), your goods and possessions are not insured by the owner.


Periodic Inspections 

Regular inspections are conducted on the premises. A letter or email stating the day and time of the inspection will be sent to you. If this day is not suitable for you to be in attendance we shall use the office keys to gain access.



Only the people listed on the application and approved by the owner are to reside at the property on a permanent basis.

If an existing tenant vacates the property, our office is to be notified immediately. Should a new tenant be introduced to the property, we require a completed application form to be submitted for the approval of the Landlord PRIOR to the new tenant moving in.

Any change in occupant could affect the bond refund process when you vacate. It is imperative that the procedures as set out in the Residential Tenancies Act 1997 are strictly adhered to.

If the Agreement is in joint or multiple names, all parties to it are individually and jointly responsible.

It is a direct breach of your Tenancy Agreement to sub-let or change tenants without the permission of the Landlord/Agent. Always contact the agent prior to arranging a new tenant to take up residence.


Use of washing machines in premises 

It is essential that washing machines are not left unattended and that taps are turned off when not in use to avoid accidental flooding.



A tenancy is not terminated until all keys are returned to our office, and the tenant/s will incur rent up until all keys have been received by the agent. Should you change your locks at any time during your tenancy you must provide our office with a copy of the relevant keys. All keys given to you upon the commencement of the lease must be returned upon vacating – a photocopy of these keys will be documented.


Carpet Cleaning 

To ensure a fast return of your bond please ensure that carpets are professionally cleaned at the end of the tenancy. Tenants will be held responsible for any negligent or malicious damage to carpets.



Bonds are refunded only after the keys have been returned to our office and an inspection has been carried out on the premises. We recommend that in order to obtain a full refund, all rent should be paid to the vacating date and the premises left in the same condition as noted on the original ingoing condition report.